For local service businesses
You're with a customer, out on a job, or finally off the clock when the phone rings. We make sure that caller gets answered, gets booked, and doesn't call the next business on Google. We also bring back the customers you've already paid to get.
That's not a staffing problem. It's a system problem. Your best people shouldn't be your answering service, and a voicemail box isn't a sales team. Sources: 411 Locals study of 85 businesses in 58 industries · Hiya State of the Call
Run your numbers
What we do
Pick one service or run them all. Each one plugs into how your business already works. No new software for you or your team to learn.
A natural-sounding voice answers when you can't, day or night. It answers common questions, figures out what the caller needs, checks how urgent it is and books the appointment on your calendar. You get a text with every detail.
If a call slips through, the customer gets a friendly text from your business within seconds, before they call the next business.
We text past customers, patients and clients, plus old quotes, with a timely, personal offer. A list you already own turns into appointments on the calendar this month.
After every job, customers get a one-tap review request. Happy customers go to Google. Unhappy ones come to you privately first.
Sent a quote and heard nothing? Automatic, friendly check-ins on day 2, 5 and 10 keep you top of mind until they say yes.
One plain-English page each month: calls answered, jobs booked, reviews earned, and the revenue we helped bring in.
Lead Reactivation
Every business has hundreds of past customers, old quotes and no-shows sitting in a spreadsheet, a CRM, or scheduling software. They already know your name. Most of them just need a reason and a reminder.
Past customers, patients or clients, old quotes, lapsed members. A spreadsheet export is fine, and we clean it up.
Timed to when people actually need you: tune-ups before winter, 6-month cleanings, seasonal specials, annual check-ins. You approve every message.
When someone answers "yes," our system books them right in the text thread. You see new appointments on your calendar.
How it works
We learn your services, hours, common questions and how you like calls handled. We'll also show you what your business sounds like after hours.
We set up your receptionist, texts and follow-ups, and test them dozens of times. You hear it and approve it before it goes live.
Forward your missed calls to us. Your number stays the same. Within days, you'll start seeing booked appointments come through.
Every month we review calls, fine-tune the scripts and send you a results report. If it isn't paying for itself, you can cancel.
Simple pricing
Month-to-month. Cancel anytime. Call minutes for a typical small business are included.
For solo operators who just need to stop losing calls
For teams with a busy phone and no one free to answer it
For businesses ready to fill the schedule, not just answer it
Not ready for a monthly plan? We'll run one full reactivation campaign on your past customers and old quotes over 30 days.
Standard setup fee of $500 is waived for founding clients. Heavy call volume above the included minutes is billed at cost.
Why us
We're not a call center in another time zone or software you have to figure out yourself. We know how a service business actually runs, and we set everything up for you. We're based in Northeast Ohio and work with businesses anywhere. When something needs changing, you text us and it gets done.
FAQ
Most won't notice. It sounds natural, keeps answers short and uses your business name. If a caller asks directly, it's honest about being your virtual assistant, and it can always pass the call to you.
No. You keep your number. We set up call forwarding so any call you don't pick up rolls over to your receptionist.
You decide what counts as urgent, like a no-heat call, a dental emergency or a new client ready to hire you. Those calls are flagged and sent to your cell right away, with the caller's details.
Only what you approve. It can share set prices, like a consultation or service call fee, and offers an exact quote from your team for anything else. Nobody is promised a price you can't honor.
Yes, when it's done right. We register your texting with the carriers, only message people who have done business with you or contacted you, and include opt-out in every campaign.
No. Plans are month-to-month. If we aren't bringing you more than we cost, you shouldn't keep paying us.
We can book into Google Calendar, Outlook and most common calendars, and send details by text or email. For industry software like Jobber, ServiceTitan, practice management or booking systems, we'll set up the best connection on our discovery call.
Book a free 15-minute demo. We'll call your business after hours, show you what your customers hear today, and show you what they'd hear with us. No pressure, no contract.